Skilled US

Position Summary

The Enrollment & Funding Specialist guides prospective students from the admissions interview through completion of required enrollment activities. This position serves as a key point of contact for students, helping them understand requirements, complete assessments, attend scheduled activities, and navigate applicable WorkOne and Work Ready Grant (WRG) steps. The Enrollment & Funding Specialist will be trained to conduct admissions interviews when the Admissions Intake Lead is unavailable and will maintain accurate student records, provide proactive follow-up, identify barriers, and coordinate with internal staff to support a smooth transition into training.
 

Key Responsibilities

Admissions Interview Coverage

• Complete training to conduct admissions interviews when the Admissions Intake Lead is unavailable.
• Discuss student interests, career goals, program requirements, and readiness for training.
• Explain the admissions and enrollment process, required activities, timelines, and available funding pathways.
• Document interview outcomes, student needs, and next steps in the designated tracking system.

Student Navigation and Enrollment

• Serve as the primary point of contact for students from the interview stage through completion of enrollment requirements.
• Complete and document a one-week post-interview check-in to review progress, answer questions, and identify outstanding tasks or barriers.
• Assist students with completing the Indiana Career Explorer (INCE) assessment (or similar).
• Schedule students for their initial orientation and WorkKeys assessment; confirm completion and record the completion date.
• Schedule students for their initial workshop; verify completion and record the completion date.
• Provide reminders and follow-up through approved communication channels to support attendance and timely completion.
• Follow up with students who miss appointments or activities and communicate unresolved barriers or concerns to the appropriate staff.

WorkOne and Work Ready Grant Coordination

• Ensure students who require WorkOne services are scheduled with the appropriate WorkOne office or representative.
• Follow up with students regarding WorkOne appointments and track appointment status and outstanding next steps.
• Ensure students pursuing Work Ready Grant funding have applied for WRG/SNAP/WIOA and track application status.
• Follow up with students regarding missing information or documentation and coordinate with internal staff and WorkOne contacts as needed.
• Document WorkOne and WRG progress and communicate delays or unresolved issues to program leadership.

Funding Stream and Training Enrollment Coordination

• Develop and maintain working knowledge of available funding streams, eligibility requirements, allowable uses, application steps, and documentation requirements relevant to Skilled US training programs.
• Coordinate with the Executive Director, SNAP Manager & Executive Vice President, Strategy & Growth to determine the most appropriate funding stream for each student based on eligibility, program availability, funding requirements, and organizational priorities.
• Maintain an understanding of applicable program budgets, funding availability, and training costs; confirm funding considerations with the appropriate leadership before communicating a funding pathway to the student.
• Track each student's funding status and follow up on outstanding applications, approvals, or documentation needed to secure funding.
• Once funding is secured and confirmed, coordinate the student's enrollment into the appropriate training program and work with the relevant internal teams to confirm the training start date and required next steps.
• Ensure students are not moved into training until the required funding approval or authorization has been confirmed and document the funding source and enrollment status in the designated tracking system.

Student Tracking and Documentation

• Maintain accurate and current records in Salesforce and designated enrollment tracking tools.
• Track and update the following milestones: one-week post-interview check-in; INCE assessment; initial orientation and WorkKeys scheduling; orientation and WorkKeys completion date; initial workshop scheduling; workshop completion date; WorkOne appointment scheduling/status; and WRG/WIOA/SNAP application status.
• Review records regularly to identify incomplete tasks, missed deadlines, and students requiring additional outreach.
• Provide enrollment status updates and ensure documentation is complete in accordance with Skilled US procedures.
• Protect confidential student information and follow organizational data-handling policies.

Student Engagement and Team Collaboration

• Build supportive relationships with students and help them navigate the process with clear instructions and consistent follow-up.
• Identify barriers that may affect enrollment and connect students with appropriate resources or team members.
• Coordinate with the Admissions Intake Lead, Career Readiness Specialists, training staff, and other relevant staff to support effective handoffs.
• Participate in team meetings, training, and process-improvement activities.
• Any additional operational support as needed

Qualifications
Required

• High school diploma or equivalent required.
• Bachelor’s degree in social work, higher education, or a related field, or a minimum of four years of relevant professional experience.
• Advanced proficiency in Excel, CRM platforms such as Salesforce, and inTERS, including accurate data entry, tracking, and reporting.
• Strong communication and facilitation skills, with the ability to lead engaging workshops and communicate effectively with diverse audiences.
• Strong understanding of case management, social-emotional learning, trauma-informed care, and career counseling.
• Knowledge of funding sources, public benefits, and community support systems, including SNAP, WIOA, and reentry programs.
• Excellent organizational, time-management, and follow-through skills, with the ability to manage multiple student caseloads, appointments, tasks, and deadlines.
• Ability to work independently and collaboratively in a fast-paced, student-centered environment.
• Commitment to helping adults achieve their education, training, and employment goals.
• Bilingual proficiency preferred.

Preferred

• Experience in admissions, student services, workforce development, career services, case management, or customer service.
• Familiarity with WorkOne services, Indiana workforce development programs, and the Work Ready Grant (WRG).
• Experience supporting adult learners and individuals navigating multi-step enrollment processes.

Success in This Role Looks Like

• Students understand the steps required to move from interview to enrollment and receive timely guidance throughout the process.
• Required assessments, orientation, WorkKeys testing, and workshops are scheduled, completed, and documented.
• WorkOne appointments and WRG applications are monitored, with outstanding items addressed through timely follow-up.
• Student records are accurate, current, and easy for the team to use for enrollment planning and handoffs.
• Enrollment delays are identified early and students receive responsive, respectful support.

Work Environment

• Works collaboratively with the admissions and career readiness teams to support student enrollment and program goals.
• Requires regular communication with students and internal or external partners by phone, email, text, and approved systems.
• May require schedule flexibility to support student appointments, orientation, workshops, or cohort enrollment activities.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Our Core Values:

Students First work to ensure that all interactions and decisions put our scholar first

Respect Treat others as you would like to be treated

Determination With hard work and superior effort, we can achieve all things

Continuous Improvement try to get better and better every day

Gratitude Demonstrate gratefulness for all that we have done and the opportunity to serve our scholars and communities